NetBrain Technologies

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Solutions Engineer

Solutions Engineer

Job Locations 
US-MA-Burlington
Category 
Customer Service/Support
Type 
Regular Full-Time

More information about this job

Company Summary

Founded in 2004, NetBrain is the market leader disrupting the network automation space. Its ground-breaking automation platform leverages the power of dynamic maps to provide CIOs and network teams with end-to-end network visibility while enabling adaptive automation across the organization’s physical, virtual and software-defined networks. Today, over 1,800 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform to automate network documentation, troubleshooting, and change management. 

 

“NetBrain’s success is due to our people, and over the years, we have been fortunate to attract top talent because of our unique culture and exciting mission to transform the network management industry.” - Lingping Gao, Chairman and Chief Executive Officer of NetBrain

 

GROW WITH US!

Overview

Do you enjoy working collaboratively within a team to solve problems? Are you passionate about making customer successful? Are you excited about improving our customer’s effectiveness by providing visibility and automation to their network problems?

NetBrain is an automation platform that leverages the power of dynamic maps to provide network teams end-to-end network visibility while enabling automation across the entire network. Today, over 2,000 of the world’s largest Enterprises and Managed Services Providers use NetBrain’s platform to provide visibility and automation during troubleshooting and network changes.

 

The NetBrain Solutions Engineer, in the Support and Services team, will provide deep NetBrain expertise including System Architecture, Deployment, Customization and Training to our rapidly growing Enterprise customer base.

 

This immediate opportunity exists for motivated, hard-working engineers with engaging personalities who enjoy interacting with customers. If you are knowledgeable about enterprise networks, and are enthusiastic about helping our customers deploy, adopt and customize a novel solution to help engineers with their networking needs, this is the place for you. We will provide the training necessary to help you become an expert on NetBrain’s industry leading software. 

Responsibilities

  • Perform post-sales deployment, configuration, and customization of NetBrain software in customer networks
  • Train and assist customers on using the many features of NetBrain software to manage their network in a variety of use cases
  • Be the single point of contact during customer engagements as the NetBrain expert
  • Participate in pre-sales web demonstrations of NetBrain software for prospective customers consisting of network engineers and network managers
  • Partner with NetBrain’s technical support team providing troubleshooting support to customers via web meetings, phone or email
  • Liaise closely with the development teams in order to incorporate new technologies and improve the product portfolio

Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or related technical field
  • 3+ years of experience in one or more of the following: network design, network management, enterprise network operations, network resource planning, or network security
  • Experience with Linux, Windows operating systems and comfortable navigating virtualization technologies such as VMware and Hyper-V
  • Experience with databases and distributed software architectures
  • Has a passion for working with customers
  • Strong interpersonal and communication skills; capable of conveying ideas and applying knowledge to challenging tasks
  • Comfortable with CLI level configuration and management of network devices
  • Familiarity with Network Management and ITSM tools such as Solarwinds, Splunk, ServiceNow, BMC, HP Openview, EMC Smarts