NetBrain Technologies

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Director of Cloud Operations

Director of Cloud Operations

Job Locations 
US-MA-Burlington
CA-ON-Toronto
Category 
Network Engineering
Type 
Regular Full-Time

More information about this job

Company Summary

best happy.netbrainers (2)

 

 

Founded in 2004, NetBrain is the market leader disrupting the network automation space. Its ground-breaking automation platform leverages the power of dynamic maps to provide CIOs and network teams with end-to-end network visibility while enabling adaptive automation across the organization’s physical, virtual and software-defined networks. Today, over 2,000 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform to automate network documentation, troubleshooting, and change management. 

 

“NetBrain’s success is due to our people, and over the years, we have been fortunate to attract top talent because of our unique culture and exciting mission to transform the network management industry.” - Lingping Gao, Chairman and Chief Executive Officer of NetBrain

 

GROW WITH US!

Overview

NetBrain is seeking a Director of Cloud Operations to help us transition to and scale up the cloud offering of NetBrain’s flagship software. Currently serving over 2,000 enterprise clients worldwide with a significant push toward further international expansion. Your mission will be to lead the team that architects, delivers and maintains the infrastructure and critical technologies that enable our vision.

Responsibilities

  • Work closely with development team and build out a cloud operation function. Architecture and optimization of AWS, SaaS, & virtualization strategies.
  • Lead and plan the day-to-day execution of infrastructure and cloud operations, policies, processes.
  • Build and implement process to ensure high availability and scalability.
  • Team management: Recruit, lead, train and mentor the team members.
  • Manage 24x7 cloud production environments, escalation and issue prioritization procedures are followed, and SLAs are met, ensuring excellent customer service, client retention and growth.
  • Operate and maintains traditional IT infrastructures, cloud ecosystems, and IT services to meet client’s needs; manages physical, virtual, and cloud data centers and connectivity solutions; oversees systems and services maintenance and security.
  • Drive automation strategies for cloud environments, including digital operations, CI/CD pipeline activities, and automated runbook development.
  • Work with team and cross-functional partners within NetBrain to identify and resolve systematic operational challenges that impact the customer experience and business results.
  • Continuously analyze operations and identify opportunities to improve service levels and reduce costs.
  • Maintain strong knowledge of NetBrain product portfolio; lead specific Product/Service development projects as required.

 

Qualifications

Required:

  • Bachelor’s (4-year) degree with a technical major or equivalent experience
  • 3+ years’ experience working as Manager level or above with demonstrated success in operating mission critical software services and 10+ years’ IT experience
  • Experience working in SaaS company with a 24x7x365 offering
  • Hands-on experience with AWS
  • Experience with Windows Server 2012 R2/Windows Server 2016
  • Hands-on experience with Linux administration, cloud-based application deployments including images, containers and blue-green roll-outs

Desired: 

  • Leadership and management of deployments for hosted applications in a private or public cloud
  • Experience managing 24X7 ITIL based operations, and ensuring hyper-vigilant support is provided during non-business hours.
  • Technical expertise and certifications demonstrating solid understanding of cloud platforms, networking, servers (physical and virtual), data protection, IT security, storage, IT operations, and CI/CD pipeline technologies.
  • Automation/configuration management: Puppet, Chef, Ansible, Jenkins, Saltstack or an equivalent
  • Languages: Scripting and automation skills. Python, Powershell, Bash experience.
  • Outstanding customer-facing skills, including critical issue escalation & resolution, root cause analysis / corrective actions, and leading with accountability